International Shipping FAQs

Send Stuff is a New Zealand-based international shipping service founded by Tom Rawlings. We help individuals and businesses arrange shipping for personal effects, suitcases, excess baggage, moving boxes, sports equipment and other suitable general goods.

We provide personalised shipping quotes rather than automated online checkout prices.

To send a package overseas, provide the collection location, destination, description of the goods, number of packages and packed weight and dimensions of each package.

Send Stuff reviews these details and prepares a personalised shipping quote based on the available freight arrangements.

Yes. Send Stuff assists individuals, travellers, students and people relocating internationally with suitable personal belongings and general goods.

Yes. You can request a quote for one box, one suitcase or several packages. Provide the packed dimensions and weight of each package.

Yes. We can assess shipments of suitable personal belongings including clothing, books, luggage and moving boxes. Large furniture and complete household moves require separate freight assessment.

The cost depends on the destination, collection and delivery locations, weight, dimensions, contents and available shipping services.

Send Stuff provides individual quotes based on your shipment details rather than advertising one universal price.

The cost depends on the suitcase's packed weight and dimensions, collection location in New Zealand and delivery address in Australia.

Provide these details through our quote form so we can assess the available shipping options.

Send Stuff does not currently offer instant online prices or automated shipping bookings.

Each enquiry is reviewed individually before a personalised quote is provided.

We generally need:

• Collection suburb or postcode
• Destination city or postcode
• Description of the contents
• Number of packages
• Packed weight of each package
• Length, width and height of each package
• Details of restricted or unusual items

Volumetric weight is calculated using the space a package occupies rather than its physical weight alone.

Freight providers may charge using the greater of actual weight and volumetric weight. The calculation method varies by carrier and service.

Shipping multiple boxes together can sometimes be more efficient, but savings are not guaranteed. Pricing depends on the number of packages, combined shipment details and available freight arrangements.

Customs duties, import taxes, clearance fees and inspection charges may apply separately.

Do not assume these charges are included unless your written shipping quotation expressly states otherwise.

Yes. Send Stuff can assess shipments of suitable personal belongings, including clothing, shoes, books and other packed household items.

Acceptance depends on the goods, destination, packaging and carrier.

Yes. A suitable suitcase can be shipped internationally without the owner travelling on the same flight.

It travels as a freight shipment rather than passenger checked baggage.

Excess baggage shipping means sending belongings separately from your airline's checked baggage allowance.

This can be useful for students, travellers and people relocating overseas with additional belongings.

Yes. Suitable clothing can generally be assessed for international shipping. Clothes should be clean, dry, securely packed and accurately declared for customs purposes.

Yes. Used personal belongings can often be shipped internationally, subject to destination customs requirements and import restrictions.

Used goods are not automatically exempt from import duties or taxes.

Yes. Send Stuff can assess shipments containing multiple moving boxes.

Provide the packed weight, dimensions and contents of every box when requesting a quote.

We can assess suitable sports equipment including golf clubs, skis, snowboards and other sporting goods.

Oversized equipment may require specialist packaging or freight arrangements.

Send Stuff's standard shipping limit is 25 kg per individual package.

Heavier packages may be considered through alternative freight arrangements following a separate assessment.

Yes. Three individually packed 20 kg boxes can be assessed as one multi-package shipment.

The standard 25 kg limit applies to each package, not the combined shipment weight.

Packages over 25 kg fall outside our standard package limit and require a bespoke freight assessment.

Acceptance depends on the weight, dimensions, contents, route and available handling arrangements.

There is no single universal maximum box size covering every international shipping service.

Dimension restrictions depend on the carrier, destination and freight arrangements. Oversized packages require individual assessment.

Use a strong cardboard carton suitable for the weight of the contents. Wrap fragile items, fill empty spaces, seal the box securely and prevent items moving during transport.

Prepare an accurate packing list and remove old shipping labels before dispatch.

A reused box may be suitable if it is strong, dry, undamaged and appropriate for the shipment.

Remove or cover old shipping labels and barcodes.

Fragile items may be considered depending on the goods and available shipping service.

Appropriate protective packaging is essential. Carrier restrictions and liability limitations may apply.

Yes. Accurate packed weight and dimensions help determine freight pricing and acceptance.

Measure the outside of the finished package, including protruding handles or packaging.

Send Stuff handles shipping enquiries for a range of international destinations, including Australia, the UK, the USA and other countries.

Availability depends on the shipment, destination and available freight services.

Yes. We can assess suitable shipments of personal effects, suitcases and boxes from New Zealand to Australia.

Provide collection and delivery locations, contents, weight and dimensions for a quote.

Yes. Send Stuff can assess suitable boxes and personal effects shipments going to the United Kingdom.

UK customs rules and any applicable personal effects relief should be considered before shipping.

Yes. We can assess suitable personal effects shipments destined for the United States.

Acceptance and documentation requirements depend on the goods, destination and applicable US import requirements.

Collection availability depends on the location, shipment and available freight service.

Provide your collection suburb or postcode when requesting a quote.

Yes. Customers outside Auckland can enquire about international shipping from other New Zealand locations, subject to collection and service availability.

Residential delivery may be available depending on the destination and freight service.

Provide the delivery location when requesting your quote.

International shipments generally require accurate customs information, including shipments containing used personal belongings.

Requirements vary by country, shipment type and carrier.

Import taxes or duties may apply. Some countries offer exemptions for qualifying personal effects or people relocating overseas.

Eligibility depends on the destination country's rules. Used goods are not automatically exempt from import charges.

You should provide clear and accurate descriptions of the contents, including quantities and values where required.

Avoid vague descriptions such as "stuff" or "miscellaneous goods", which may cause customs delays.

Only describe goods as a gift when they genuinely meet the relevant customs definition.

Marking goods as a gift does not automatically remove import duties, taxes or declaration requirements.

Yes. Customs and biosecurity authorities may inspect international shipments.

Inspections can affect delivery times and may result in additional requirements or charges.

Declare the goods accurately according to the destination country's customs valuation rules.

Do not deliberately understate values or provide false information.

Restrictions vary by carrier and destination. Potentially restricted items include lithium batteries, flammable liquids, aerosols, chemicals, weapons and other hazardous or regulated goods.

Lithium batteries are regulated for transport and may require specialist packaging, documentation and carrier approval.

Battery shipping enquiries can be assessed through our sister business, DG Solutions.

E-bike batteries require specialist dangerous goods assessment and cannot be treated as ordinary personal effects.

DG Solutions can assess eligible battery shipments based on the battery model, watt-hour rating, condition and shipping route.

Do not include power banks in ordinary shipping boxes without declaring them first.

Power banks contain lithium batteries and are subject to transport restrictions.

Many perfumes, nail polishes and aerosol products are classified as dangerous goods because they may be flammable or pressurised.

These items require assessment and should not be included in ordinary personal effects shipments without approval.

Electronic devices containing lithium batteries may be accepted under specific transport conditions.

Acceptance depends on the device, battery specifications, condition, destination and available service. Always declare the device.

Provide the product name, manufacturer information and Safety Data Sheet if available.

We can refer the enquiry for specialist assessment through DG Solutions.

Delivery times depend on the origin, destination, freight service, customs clearance and local delivery arrangements.

Transit times are estimates unless specifically confirmed otherwise.

Tracking availability depends on the shipping service selected.

We can explain the applicable tracking arrangements when confirming your shipment.

Customs authorities may hold shipments for inspection, documentation, import charges or other checks.

Additional information may be requested before goods can be released.

No. Send Stuff does not currently provide shipping insurance.

Customers requiring insurance should arrange suitable cover independently before shipping. Carrier liability is separate from insurance and may be limited.

Contact Send Stuff promptly with your shipment reference, details of the issue and supporting photographs or documentation.

Retain the original packaging and damaged goods. Claims are assessed under applicable carrier terms and legal requirements.

Address changes may be possible on some services but are not guaranteed once a shipment is in transit.

Changes may cause delays or additional charges. Contact us promptly if the delivery details need updating.

Send Stuff was founded by Tom Rawlings, founder of DG Solutions.

The business was created after DG Solutions repeatedly received enquiries from customers needing help shipping personal effects, luggage and general goods.

Send Stuff is built on more than 30 years of combined industry experience across shipping and freight.

Send Stuff focuses on international shipping for personal effects, suitcases, excess baggage, moving boxes and suitable general goods.

DG Solutions specialises in dangerous goods shipping, packaging, documentation and compliance services.

The businesses provide complementary services for different shipping requirements.

Visit our contact page for general enquiries or complete our shipping quote form to receive a personalised quote.