Shipping Weight & Size Limits.
Packing a suitcase, moving box or parcel for international shipping? Understanding the weight limit before you pack can help you prepare your shipment correctly.
Our standard shipping service has a maximum weight of 25 kg per individual package. Have something heavier? Contact us and we'll assess the available options.
PER PACKAGE
Maximum 25 kg Per Package
For our standard international shipping service, each individual suitcase, moving box or parcel must weigh no more than 25 kilograms.
This is the total packed weight, including the contents, suitcase or carton and any protective packaging.
The limit applies to each package individually, rather than the combined weight of your entire shipment.
Packages must also meet the size, packaging, contents and acceptance requirements of the selected shipping service.
At a Glance
- 25 kg maximum per standard-service package.
- Includes the suitcase, carton and packaging materials.
- Multiple packages can be included in one enquiry.
- Each package must be weighed separately.
- Package dimensions also affect shipping costs.
- Over 25 kg? Contact us for alternative freight options.
Package Weight Examples
Here are three common examples showing how the standard 25 kg limit applies.
A 15 kg suitcase is within the standard weight limit, subject to other shipping requirements.
A fully packed 25 kg box is at the maximum weight permitted under our standard service.
A 30 kg package exceeds our standard weight limit and requires an alternative shipping assessment.
Sending Multiple Boxes or Suitcases?
The 25 kg maximum applies to each package individually, not to your total shipment weight.
For example, you can request a quote for three separate boxes weighing 20 kg each. The combined weight is 60 kg, but every individual box is below the standard limit.
We will confirm service availability after reviewing your full shipment details.
Size Matters Too
Weight isn't the only factor when shipping internationally. The external dimensions of your suitcase, box or parcel also affect shipping costs and acceptance.
Even if your package weighs less than 25 kg, it may require special handling if it is particularly large or unusually shaped.
When requesting a quote, provide the length, width and height in centimetres of each fully packed package.
Maximum dimensions depend on the available service and destination.
How to Measure Your Package
- Length: The longest external side.
- Width: The second horizontal dimension.
- Height: The remaining external dimension.
- Include wheels, handles and other protruding parts.
- Measure after the package is fully packed.
Measure the outside of your fully packed suitcase or box.
What Is Volumetric Weight?
International freight services may calculate charges based on the amount of space your package occupies, rather than just its actual weight.
This is known as volumetric weight or dimensional weight.
For example, a large box containing lightweight clothing may occupy more freight space than a smaller, heavier package.
The calculation method varies by freight service. We review your actual weight and dimensions when preparing your personalised quote.
Learn more in Shipping Costs Explained .
Actual vs Volumetric Weight
Actual weight is what your fully packed package weighs on a scale.
Volumetric weight is calculated from its external dimensions using the selected service's formula.
Freight charges may be based on the higher of these two values, depending on the service.
A lightweight package of this size may be charged at a higher volumetric weight depending on the freight service.
Need to Ship Something Over 25 kg?
If your suitcase, box or other item exceeds 25 kg, it cannot travel under our standard shipping service.
However, we may be able to explore alternative freight arrangements depending on the item's weight, dimensions, contents and destination.
Contact us before packing or arranging collection. We'll review your requirements and advise whether a suitable shipping option is available.
ENQUIRE ABOUT A HEAVIER ITEM →Tips for Packing Within the Weight Limit
A few simple checks before shipping can help you avoid overweight packages and unexpected freight adjustments.
Weigh After Packing
Weigh your suitcase or box once it is completely packed, including all packaging materials.
Split Heavy Contents
If one box exceeds 25 kg, consider distributing suitable contents across additional packages.
Use Strong Cartons
Choose packaging capable of safely supporting the weight of the contents.
Measure Accurately
Record the external length, width and height of every packed item.
Prepare a Contents List
List the goods inside each package and provide accurate customs information.
Check Restricted Items
Being within the weight limit does not automatically mean all goods can be shipped.
For more detailed packing advice, visit our Packaging Guides .
Shipping Weight Limit FAQs
What is the maximum weight for Send Stuff's standard shipping service?
The maximum weight is 25 kg per individual package, including its contents and packaging.
Does the 25 kg limit apply to my entire shipment?
No. It applies to each package individually. You can request a quote for multiple packages, subject to service requirements.
Can I send three boxes weighing 20 kg each?
Yes, you can request a quote for three 20 kg boxes. Each box is within the standard weight limit. Final acceptance depends on the full shipment details.
Can I ship a suitcase weighing 30 kg?
A 30 kg suitcase exceeds our standard service limit. Please contact us so we can assess alternative freight options.
Does the suitcase or box weight count towards the 25 kg?
Yes. The 25 kg maximum includes the contents, suitcase or carton and all packaging materials.
Is there a maximum package size?
Maximum dimensions depend on the selected shipping service and destination. Provide your package dimensions so we can assess the options.
What happens if my package is overweight?
Packages exceeding 25 kg are not eligible for our standard service. Alternative freight arrangements may be available after assessment.
What is volumetric weight?
Volumetric weight reflects the space a package occupies. Depending on the freight service, charges may be based on actual or volumetric weight.
Can I ship a large item that weighs less than 25 kg?
Possibly. Oversized items may require special handling or alternative freight arrangements, even when they weigh less than 25 kg.
How do I get a quote for a heavy or oversized item?
Use our quote form and provide the collection and delivery addresses, item description, actual weight and external dimensions. We'll review the available options.
Ready to Ship Your Stuff?
Whether you're sending one suitcase, multiple moving boxes or something heavier than 25 kg, tell us what you're shipping and where it's going. We'll review your requirements and provide a personalised quote where a suitable service is available.
Important information: The 25 kg maximum applies to each individual package under Send Stuff's standard shipping service. All shipments remain subject to package dimensions, contents, packaging suitability, destination restrictions, customs requirements and transport acceptance. Heavier or oversized items may require alternative freight arrangements and are assessed individually. Shipping charges may be based on actual or volumetric weight. Send Stuff does not provide shipping insurance.